1. Scope and responsible organisation
Clean Plate Kitchen, based at 42 Sampaguita Lane, Makati City 1200, Philippines, is responsible for determining how information submitted through cleanplatekitchen.info is handled. This Privacy Policy applies to visits to the website, messages sent through the contact form, expressions of interest in The Homegrown Kitchen Course, cookie choices and direct communications using the published email address or telephone number. It does not govern an unrelated website that may be reached through a third-party link. When another service has its own privacy notice, visitors should read that notice before supplying information there.
2. Categories of information we collect
We collect information that a visitor chooses to provide, including a full name, email address, phone number, city, cooking experience, preferred lesson schedule, enquiry topic and message. A required consent field records that the visitor has reviewed the relevant privacy information. Technical records may include browser type, device category, approximate region derived from network information, referring page, pages viewed, session timing, cookie preference and basic error or performance data. We do not ask for payment card details through this website, and the site does not contain a shopping cart or direct online payment function.
2.1 Information in free-text fields
Messages should contain only information needed for the enquiry. Visitors should avoid placing confidential information about another person in a message unless they have a proper reason and permission to do so. If a visitor supplies additional information voluntarily, we handle it only to understand and answer the request, maintain an appropriate record of the conversation and protect the website from misuse.
3. How information reaches us
Information reaches Clean Plate Kitchen directly when a visitor completes a form, sends an email, calls the published number or writes to the business address. Limited technical information can be generated automatically when the website is requested by a browser. Cookie-related information depends on the preference selected in the banner. Functional storage supports choices required for the site to operate, while other categories are used only according to the visitor’s selection and the details in the Cookie Policy. We do not purchase lists of personal contact details for course promotion.
4. Purposes and grounds for handling
We use submitted information to answer questions, provide current course-access information, understand the requested schedule, maintain conversation records, improve the clarity of recipes and guides, operate forms, prevent spam, identify website errors and meet applicable administrative duties. Handling is based on the visitor’s request, consent where a choice is offered, the legitimate operation and protection of the website, or a duty that applies to the organisation. We do not use a course-interest form to make automated decisions that produce legal or similarly significant effects. An enquiry does not guarantee course admission, availability or a particular reply outcome.
4.1 Communications
When a visitor asks a question, we may use the supplied email address or phone number to respond and to ask for clarification. We do not add that person to unrelated promotional messages merely because a contact or registration form was submitted. If an optional update list is introduced in future, it will use a separate, clear choice and will provide a straightforward way to stop those updates.
5. Service providers and limited sharing
Information may be handled by providers that support website hosting, form delivery, email, security, analytics selected by the visitor and technical maintenance. They receive only the information reasonably needed for their assigned function and are expected to protect it, follow documented instructions and avoid using it for an unrelated purpose. We may also disclose limited information when required by a valid legal process, to protect the rights or safety of visitors and the organisation, to investigate misuse, or in connection with a genuine organisational restructuring where suitable safeguards continue. Clean Plate Kitchen does not sell personal contact information.
6. Retention and deletion
Enquiry and course-interest records are kept only for as long as they remain useful for responding, following up on the requested information, resolving a concern, maintaining an appropriate business record or meeting a duty. Routine enquiries are reviewed periodically and deleted or de-identified when they are no longer needed. Technical security logs generally have a shorter operational life unless an event requires further investigation. Cookie durations are described by category in the Cookie Policy. A deletion request may be limited where information must be retained to establish, exercise or respond to a claim, preserve system security or comply with an applicable requirement.
7. Security and data quality
We use proportionate administrative and technical measures intended to protect information from unauthorised access, alteration, loss or improper disclosure. These measures include access restriction, secure hosting controls, form validation, software maintenance, security headers and review of unusual activity. No internet transmission or storage system can be guaranteed completely secure. Visitors can assist by using an up-to-date browser, avoiding sensitive material in open text boxes and checking that contact details are accurate before submission. If we become aware of an incident that requires visitor notice, we will provide information through an appropriate channel.
8. Visitor rights and choices
Depending on the rules applicable to a visitor, they may ask whether we hold information about them, request access to a copy, correct inaccurate details, request deletion, object to or restrict particular handling, or withdraw a consent choice for future activity. A visitor may also change browser storage settings and cookie selections. To protect the requester and other people, we may need reasonable information to verify identity and locate the relevant record. We aim to answer a valid request within a reasonable period and will explain if more time, clarification or a lawful limitation applies.
8.1 Complaints
A privacy concern can be sent to [email protected] with enough detail to identify the interaction and the preferred resolution. We will review the concern fairly and respond with the steps taken or additional information needed. A visitor may also contact the competent privacy authority where that option is available under applicable rules.
9. International visitors and external links
The website can be accessed outside the Philippines. Hosting or technical providers may process limited information in another location, subject to contractual, organisational or legal safeguards appropriate to the service. Recipes, Journal articles and guides may link to external resources for context. A link does not make Clean Plate Kitchen responsible for another organisation’s content, security or information practices. Visitors should check the destination and its notice before submitting details or enabling optional technologies.
10. Updates and contact details
We may revise this policy when website functions, providers or applicable requirements change. The effective date at the top shows the latest published revision. Material changes will be presented clearly on this page or through another suitable website notice. Questions and requests may be sent to Clean Plate Kitchen at [email protected], by telephone at +63 2 8555 0148 during published business hours, or by post to 42 Sampaguita Lane, Makati City 1200, Philippines. Please identify the request as privacy-related so it can be directed appropriately.